August 2021
Ever since season 9, this game has become borderline unplayable. With the recent season 10 update, it’s gotten to the point where I just queue into lobbies expecting to die at the hand of stuttering/rubberbanding/freezing. I play on Xbox One, and NEVER have stuttering issues on any other game I play- only Apex Legends. I’ve searched near and far for a solution on quite literally every forum, and can find absolutely nothing that helps. I’m BEGGING an EA Representative to help me with my issue. Apex legends is my favorite game, but I can’t play it anymore due to the stuttering every 15 seconds. Before I receive some generic response, I have tried EVERYTHING on the troubleshooting list, numerous forums, etc. At least acknowledge this as an ongoing issue so that we know it’s being worked on. So frustrating.
August 2021
In a situation such as this @Chubnubs, the first thing to do is ensure that your console and game are fully up to date.
If that makes no difference then clearing the cache and powercycling your console is next.
You can do this easily enough by following the steps below:
Let me know how you get on.
Darko
August 2021
Hi @EA_Darko, thanks for the response. Both my console and game are fully up to date. I manually cleared the cache and then power cycled my console. I loaded in to Apex Legends to test it out and unfortunately I’m still stuttering every 15-30 seconds (which increases in frequency once I get closer to gun fights).
Any other solutions that might work?
August 2021
August 2021
Hi @EA_Blueberry !
My console only has the power supply and given HDMI plugged into it; no external drives or accessories. I actually play on a 55” TV so I had to fix the input lag right when I got my console years ago, as the input lag was quite terrible. My cables are fed into a generic wall-attached power strip. However, I don’t have input lag anymore, and am only experiencing stuttering issues specifically on Apex Legends. I believe that hardware is not the issue.
I think what I’m experiencing is more of a prediction error of some sort rather than input lag. I suspect that it might have something to do with cross play servers, as I first saw this issue back in Season 7 (although it was very, very rare). Season 9 was when things really hit the fan and the game stuttering was almost unbearable, depending on the day. Right now, the game is actually unplayable for me. Maybe this is due to higher server traffic with the new player base coming in from Twitch and Warzone? Not sure. Obviously you guys would know a lot more about this than I do, but as an electrical engineer I can only contribute an educated guess. One other thought that popped into my head was optimizing servers for best performance, which in this case would be PlayStation servers. I’ve read on other forums that PlayStation users rarely experience this issue (at least compared to Xbox users). Could pushing an underperforming console such as Xbox One into over performing servers such as PlayStation servers cause Xbox users to have a high frequency of prediction errors?
Just some thoughts. Regardless, I’d be more than happy to troubleshoot with you!
August 2021
Also, just for more context, here’s an example of what’s going on. @EA_Blueberry @EA_Darko
This video is the best things got from my session yesterday, and even then there was quite a bit of stuttering. You can see that when I get into fights it gets worse. Sometimes (not shown in this clip) my game will stutter in increments of over an entire second. Also, sorry for the terrible quality. Not sure why it’s only at 360p.
August 2021
@Chubnubs
What type of Xbox One do you have?
There are others discussing what's been helping them out with stutter issues on their Xbox in this thread if you want to continue the discussion there.
https://answers.ea.com/t5/Technical-Issues/Apex-Legends-lag-stutter-issue-on-Xbox-one/m-p/10587051/h...
August 2021
I have the original 1 TB Xbox One. I looked at the forums you mentioned and the only working solution I see is getting an external SSD. Those are pretty pricy and I don’t think that’s the best fix for many of us. I personally can afford one, but I know a lot of other people who also have this problem (all of which play on the original Xbox One as well) and can’t afford such a solution.
I feel like there’s definitely something on the end of Respawn that can reoptimize the game for older gen consoles. I don’t know how much weight you carry, but is there a way you can vouch for all of us to Respawn to make dedicated servers for older gen consoles so that we can all still play the game we love? This would save a lot of players. I understand trying to migrate away from older gen consoles and focusing on the next generation so that you guys can save money and improve on what’s coming next, but there’s still a lot of people that can’t afford to move on yet, and love playing your game.
August 2021
August 2021
I appreciate you passing along the information to the rest of the team; thank you!
I tried clearing the saved game data a few times and I just tried it again but still no luck. I also fully undownloaded and redownloaded the game last week and had no luck with that either.