Connectivity Issues

[Hyloon]

Hey I am having a "connectivity" issue... Recently I pre-installed my PC with the newest Windows Version and the first game I downloaded was Apex. For 2 or 3 days there were no problems at what so ever, however, yesterday I started getting the "prediction error (?)" sign as well as some FPS drops. At first, I thought it was the servers causing my game to stutter. I tried changing my server region, patching game files, uninstalling and installing the game again, setting my IP to static and all kinds of other stuff but I still have those kinds of problems. Maybe help?

[EzyHawk]

@HyloonHello This issue comes when the  your pc lack info from the server and there 'prediction' system

Meaning you don't get the info or get to high of package loss to the server.

please give me the following info:
1: Verify MS/Ping to the server in game or here: https://gameserverping.com/apex
2: Internet speed
3: What OS / Build do you run?
4: All drivers updated?
5: Any 3rd party software running like Anti-virus, discord etc?
6: do you or any other member in the household watch youtube, streams or downloading while playing?
7: Have you tried to repair the game or clear game cache, Read this to know how: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
8: Have you tried using a public DNS to see if this resolve the issue?

[Hyloon]

@EzyHawk Here you go, mate:
1. Froom 30-60ms Frankfurt, Germany
Europe West 3
2. Download - 48.19 Mbps; Upload - 14.46 Mbps
3. Windows 10 pro v. 1909
4. All up to date
5. Avast, CCleaner, Windows Security, Malwarebytes and sometimes Discord
6. Nope, I turn off my phone's WiFi while playing and my family doesn't usually watch YouTube neither Streams
7. Let me just try that. Might work...
8. Yes, I'm using a public DNS server

[Hyloon]

@EzyHawk Update: I tried step 7 and it didn't work...

[EzyHawk]

@Hyloon Have you tried without DNS? 

also in the game you can see the  data centers.

do you yave any 'Data loss' on the one you're connected to?

[Hyloon]

@EzyHawk If you mean Packet Loss... No I don't have any and that's the reason I have no explanation for what I am experiencing.

[EzyHawk]

@Hyloon Hm head over here https://help.ea.com/hk/help/faq/connection-troubleshooting-basic/#options

and go to 'How to run UOTrace'
follow this and please post me your result.

[Hyloon]

Well...Done...I see the big difference in the ping times...Does that mean I have to change my ISP?