Connectivity Issues

[JamaicanGirl01]

I can’t make in app purchases or buy anything from the heirloom store. Also my game loads very slow or doesn’t load at all. I have lots of storage, good WiFi and my phone and game are up to date. 

[SalixCat · Accepted solution]

@JamaicanGirl01 could this issue you experience be similar to this: https://answers.ea.com/t5/Bug-Reports/Server-Problems/m-p/7985727#M13080 ?

[SalixCat · Accepted solution]

@JamaicanGirl01 could this issue you experience be similar to this: https://answers.ea.com/t5/Bug-Reports/Server-Problems/m-p/7985727#M13080 ?

[SimGuruMaaike]

@JamaicanGirl01 can you please close the game (Also in the background) and restart your phone? After you've done that let us know if you're still having these issues. 

[JamaicanGirl01]

@SimGuruMaaike I’ve done that so many times, cleared my cache, force restart my phone. You name it. I don’t think it’s my end. Nothing is working for me.