Connection to Servers South Africa PS4

[AbC4693a1166589]

Hi guys

My connection has been extremely unstable for the last few months. I have been averaging 120 ping when it use to be a steady 70 on local servers

What can I do to change this as the game is literally unplayable.

I am using the telkom LTE uncapped service and all my other devices do not have any issues and have a ping of 40/60 when doing speed tests.

I have attached an MTR as this was advised by a friend

Thank you

[EA_Atic · Accepted solution]

Hey @AbC4693a1166589 looking on that ping test you have some major net work issues just before you connect to our server, 

Major ping spikes and your are losing data, I suggest that you call your ISP and show them this photo of the issue and tell them that you network issues that to those hubs/servers. 

The last server on the list ours and stats are bad thanks to the stats prior to hitting us.

/Atic 

[iluminatethesky]

Hey @AbC4693a1166589,

Have you tried any troubleshooting steps on your end?

Here's a couple you can try:

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/

https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

Give these a shot, and let us know if you still need assistance.

Thank you  

[cay_cay089]

Hi. 

Thank you for these suggestions I have tried them and still no luck. 

Not sure if I should contact my isp? It's Telkom so that would also probably not be a worth while adventure 

Regards

[AbC4693a1166589]

Tried all those suggestions, still not working

Ping constantly over 100

[iluminatethesky]

@cay_cay089 @AbC4693a1166589,

When you search for matches, are you looking in Server Browser or using Quickmatch?

If you're using Server Browser, you should be able to find Servers that don't have such high Ping for you.

Have you also tried a UO Trace?

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Click the link above, scroll down to UO Trace, and run a Test to see how your Connection is.

Thanks  

[EA_Atic · Accepted solution]

Hey @AbC4693a1166589 looking on that ping test you have some major net work issues just before you connect to our server, 

Major ping spikes and your are losing data, I suggest that you call your ISP and show them this photo of the issue and tell them that you network issues that to those hubs/servers. 

The last server on the list ours and stats are bad thanks to the stats prior to hitting us.

/Atic