Connection itme outS!!!!!

[llLE0ll]

Can you solve connection time outs???????

It ruins a good game, we can't enter a match -.-

[EA_Aljo]

Hi there, @llLE0ll.

I'll try to help with this. First, what system are you playing on and are you using a wired or wireless connection? Thanks!

[llLE0ll]

Thank you.

Ryzen 3400g/Prime B450M-A

Wired connection. fiber opt 100 mb.

Everyone in the brasilian servers are having the same problem. but my connection shows 35ms no packet loss.

[llLE0ll]

When it starts the match I get a black screen with the apex logo and then get discconected. Time out code: leaf

[EA_Aljo]

@llLE0ll 

I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

[llLE0ll]

did that, and doeesn't solve it. Happens every day. ANd Like I said, I talk to other players in the brasilian servers and the have the same problem.

[EA_Aljo]

Hi again, @llLE0ll.

Can you run a UO Trace and screenshot me the results? Instructions are here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.

[llLE0ll]

Hello, I attatch 2 tests running 100 pkts on ea.

Thank you.

[EA_Aljo]

@llLE0ll 

Your ping jumps up a lot with the 5th hop. That is well before you reach our servers so this issue would be something your ISP needs to investigate. You may be able to see an improvement by opening ports. The ports you need to open are listed here. You also can try using alternate DNS servers with these steps.

[llLE0ll]

thank you. I'll check the links.