July 2021
I have also not been able to connect to any ea games for about a month and a half now. I am completely done buying their garbage. I am sick and tired of the bs they are trying by saying it's on our end when all of my other games that I play connect just fine. EA is showing exactly what kind of company they are running, garbage.
July 2021
Hi, @AsphaltCowboy
Can you let me know what the error message is when you try to connect to our servers?
I'll work with you if you want to try and troubleshoot this. Servers for all of our games are each to their own, so it's possible not to connect to one game's servers while others can be up. Unless it's a full outage. Servers have been up for NHL 21 so this is a technical issue we'll need to figure out.
I get the frustration. If you're up to see if a few steps can help get you in let me know. My best recommendation is to first start with a basic power cycle and Mac Address clear. I'm sure you've done it, but definitely want to make sure the basics are covered first. Even if you've done it before, please try it again before reply back whether they worked or not.
Reboot the power to the modem/router
How to power cycle your Xbox console:
Important Be sure to wait 10 seconds. This step resets the power supply.
Clear Mac Address
August 2021
Can't send a pic, says file is too large. The message says "Unable to connect to the EA servers at this time. In order to access the online features for this title, please verify that your network connection is working and you are signed in to your Xbox Live account, or the EA Servers may be down. Please try again later".
1. I am connected just fine. All of my other games work just fine. The only problems I am having are with NHL 21 and Madden 21.
August 2021
Tried all troubleshooting nothing worked
August 2021
@AsphaltCowboy
When you ran the results did you see any packet loss between 1-99%?
Are you able to sign into Help.EA.com using your Microsoft credentials and then sign into the servers in game?
August 2021
@AsphaltCowboy
Also, do you know if your router has the latest firmware update? It's possible some ports were blocked and need to be forwaded.
See this post: https://answers.ea.com/t5/Technical-Issues/Madden-NFL-21-Cannot-connect-to-EA-servers-Check-Ethernet...
August 2021
0% packet loss
August 2021
Nothing has worked, still getting same message
August 2021
Thank you for being patient, @AsphaltCowboy, just got back from the weekend.
Have you tried changing your DNS? Some players that have trouble connecting to our servers are able to connect after changing the domain service. There are steps on how to do that in the article below.
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
August 2021
So I can connect with NHL 20 but not NHL 21 or Madden 21