Help us improve Answers HQ! Take Survey No, Thanks

Connection Problem


Original Post

Connection Problem

★★★★ Novice

Connection lost/timed out problem happens every 3 games while connecting to match. This has been going since you first launched the game. You keep updating skins and gameplay but not the quality of the game.

Message 1 of 4 (158 Views)

Re: Connection Problem

Community Manager



With it happening every 3 games that doesn't sound like a great time at all. Can you reply back with the following if you're interested in troubleshooting this real quick?


  • Router make/model
  • Are you playing on WiFi or wired?
  • What is the connection error message you receive?
  • Which platform do you play on?
  • Have you tried any specific troubleshooting steps?
  • Are you able to log into your router's admin panel? (instructions are most likely on the router itself)

Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here:
Message 2 of 4 (126 Views)

Re: Connection Problem

★★★★ Novice

Product: Apex Legends
Please specify your platform model. PC
AMD or Nvidia Model Number nVidia GTX 1060
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? LOADORR
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. 
Which Legend were you playing (if applicable)? 
Which Legends were your squad mates using (if applicable)? 
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? ( hh:mm) 
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? 
What happens when the bug occurs? The screen freezes and it disconnects me and says connection timed out/lost.
What should be happening instead? Connecting to the match properly
Steps: How can we find the bug ourselves? Just check what happens when someone connects



My connection is wired and those issues aren't cause of my internet. I have a very good and fast connection and i never had problems with my internet, only in Apex. The errors i get are "Connection timed out" or the code:leaf.

Message 3 of 4 (106 Views)

Re: Connection Problem

★★★★★ Newbie
@EA_Blueberry You need a Turkish server. I have seen 25 PING or less in normal time but when i connected to the game i always see in the game data server that 200 ping or more.. How can we fix that?
Message 4 of 4 (84 Views)


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help