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Connection Problem from Mainland China [PS4]

by Avondus
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Original Post

Connection Problem from Mainland China [PS4]

★★★★ Newbie

Hi guys,

So I played and loved the game a lot at home in the UK, so I’m aware of what the ‘normal level’ of disconnects and bugs there are.

However, now that I am in mainland China I can’t connect at all, getting halted at initial log in screen and going round in a loop:

Error retrieving Anthem live services data.
(ErrorCode:0xff9ebb75aebe7a49-200000000-S)
-
Error retrieving Pilot Data. Please try again.
(ErrorCode:0xb423693223e13999ffffffff00000000-S)

 

I was excited to finally try out the Cataclysm update...

 

 

 

Further information:

 

I only have a PS4 and an iPhone. I have no computer to reconfigure the modem if required. 

 

My PS4 is connected via ethernet to the modem. Download speeds ~100mbps. 

 

I’m not well versed with what all these different settings mean on a modem either, so an idiot’s guide is necessary if I need to be switching settings!

 

 

Dan

Message 1 of 3 (214 Views)

Re: Connection Problem from Mainland China [PS4]

Hey @Avondus

 

Here are some steps you can try:

 

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/

 

However, since you don't have access to a Modem, that could present an issue.

 

You can also try changing the DNS to Google 8.8.8.8: https://developers.google.com/speed/public-dns/docs/using

 

Let us know if this helps.

 

Thanks Standard smile

 

- iluminate

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Message 2 of 3 (167 Views)

Re: Connection Problem from Mainland China [PS4]

★★★★ Newbie

Thank you for your response!

 

I will attempt the steps I can from the first list. 

 

I am less hopeful about the Google DNS because Google in general is behind the great fire wall. 

 

I will update this thread if it succeeds/fails. I’m sure I’m not the only one suffering because of this!

 

 

Thank you. 

Message 3 of 3 (125 Views)

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