Connection Fail from my ISP

[leonardogetulio]

Hi, i'm ISP admin from Brazil and our customers can not connect to NFS No Limits, if they use 3G or another ISP its OK. Can our IP subnet be blocked/blacklisted? How I get support?

Thanks.

Leonardo Getulio - Valenet Telecom

[EA_Barry]

@leonardogetulio

Hi Leonardo, if your users can play via 3G then it seems unlikely that your subnet is blocked or blacklisted.

Your question is a bit outside of the scope of support we provide here but having your user connect via 3G is advised if that is working for them.

Thanks.

[leonardogetulio]

Sorry if i give a bad information. My ISP is one company (fiber optics used), when i say "3G" is another mobile telephony company 3G/4G.

1. In our ISP does not work, with any of our IP address tested.

2. In any other ISP works fine.

3. We don't want our customers need to use 3G/4G service, and we want to resolve this issue.

Can someone give me a link or email for advanced support? Those who have found does not work, results in 404 error (not found).

Thanks EA_Barry for your time. Thanks for anyone who help me.