February 2019 - last edited December 2022 by EA_David
Hello Legends,
We're all extremely excited for how successful Apex Legends has been since launch, but we know there's some players out there experiencing crashing woes. For the past week we've been doing our best to respond to those posts and most importantly, forward technical issues and bugs to the proper teams to investigate. While you might not always see an immediate response from us under a post that doesn't mean we aren't tracking the issues being reported and reading responses to let the teams know whats happening out there. The Answers HQ (AHQ) is more than a support forum — it's a global community focused on players helpi....
So below is a compiled list of workaround solutions offered by players in the Apex Legends community that we've seen in various hot topics. We hope this helps save you some time troubleshooting so you can spend more time in the game. Keep in mind each workaround may not fix it for everyone, so part of technical troubleshooting is to go through the list to see what sticks for you. Officially EA approved PC, console, and mobile troubleshooting steps can always be found at our Support website Help.EA.com.
Some things we've seen consistently while reviewing DxDiag reports submitted in posts is that players DO NOT HAVE:
Having trouble with the Anti-Cheat system?
Check out this amazing guide created by one of our very own Community Managers. It can also be found at the top of the Technical Issues page.
PC Troubleshooting
Xbox One
PlayStation 4
We hope the steps above offered by other players can help get you into the game right away. If you're looking for approved solutions you can find them on the Technical Issues page by selecting the "Top Answers" tile below the search bar.
Good luck and have fun!
February 2019
February 2019
This Crash happens Error: 0x887A0006-DXGI_Error_Device_Hung ...... back to back I have tried all suggested settings still no positive results i more than exceed recommended hardware, As you can see the Error states it is a problem with the application ie. being the game having badly formed commands. So what do you recommend I do and how do you guys plan to fix this?
February 2019
Im on ps4 and I still get (unable to connect to ea servers) Nothing work from the past 3 days
February 2019
When are you going to fix the Phenom issue so we can play the game I have a Steam library of over 6000 games and I have never had an issue like this at all. I would like to be able to play the game and probably thousands of other people who have a Phenom processor also.
February 2019
"This Crash happens Error: 0x887A0006-DXGI_Error_Device_Hung ...... back to back I have tried all suggested settings still no positive results i more than exceed recommended hardware, As you can see the Error states it is a problem with the application ie. being the game having badly formed commands. So what do you recommend I do and how do you guys plan to fix this?" this is the same thing happening to me, i have tried just about everything you have mentioned above, any suggestions?
February 2019 - last edited February 2019
"Having trouble with the Anti-Cheat system?
Check out this amazing guide created by one of our very own Community Managers. It can also be found at the top of the Technical Issues page."
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Rofl, that ^ is quite literally a copy & paste from Easy Anti-Cheat's page, here:
https://www.easy.ac/en-us/support/apexlegends/issues/guide/
- it's so copy & pasted, in fact, that the EA CM just left the instructions for Steam and Uplay in, but didn't bother adding Origin instructions.
Almost like it wasn't even fully read before copy & pasting...
BTW: Right-click your Apex game in Origin, in your library, and select 'Repair' to perform a file verification check similar to the Steam and Uplay procedure above.
February 2019
I get this while halfway through the game and full of loot and good weapons and good spots
Easy Anti cheat
Game Security Violation Detected (#00000001)
February 2019
Hey quick question how do I fix this error
Init Failed
Failed to CreateGameWindow . Resolution (1280x720)
unsupported?
how do I fix this I have tried changing my resolution settings on my PC but it does not work
February 2019
Your fix for everyone's problem is all that... LMFAO
Seriously if you except people that are having issues, to follow through with all that.
You seriously just lost a player.
You need to fix your stuff, not us.
This very reason right here, and a lot more reasons are why I will never play games like fortnite or the like.