Common gameplay issues and workarounds for Star Wars™ Battlefront™

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Common gameplay issues and workarounds for Star Wars™ Battlefront™ 

Learn about the current known issues, workarounds, or steps you can use to get past an error.

Find the most common in-game problems or concerns

You might run into a connectivity or performance problem as you play the game. Look for your issue in the table to see if an available workaround resolves it. 

Errors and issues

Problem or Question	Type	Area in game	Platform	Workaround
“You Must Be Signed Into Origin To Proceed” error	Account management	Startup	All	While there are many reasons you might see this error when trying to play your game, it could be due to playing on an underage, or child, account.  Make sure you're playing on an account registered to a user of-age and try again.
Poor performance when running dual graphics cards	Performance	Gameplay	PC	A driver issue causes dual graphics card setups, such as Crossfire or SLI, to suffer performance drops. Graphics card manufacturers are working on a driver update for this issue. In the meantime, disable one graphics card to avoid performance problems. Open the Start/Windows menu then search for and click "Device Manager." Expand the Display Adapters pulldown menu. Right-click on the lower graphics card and select  Disable. Click Yes on the pop-up window asking "Do you really want to disable it." Remember to  Enable your graphics card again after you're done playing.
Sudden disconnection from, or cannot connect to, server	Connectivity	Gameplay	PC	Stay connected and logged into Origin to avoid disconnection from servers you're playing on. If you disconnect from a server, make sure you're still logged into the Origin client.

Common technical problems

Problem or Question	Type	Area in game	Platform	Workaround
Technical hang or game freeze	Gameplay	Gameplay	All	Restart your game.
Console is unable to find servers when exiting Rest/Suspend mode	Connectivity	Gameplay	All	Restart your console.
Game freezes after accepting a co-op invite while joining a multiplayer match	Gameplay	Gameplay	All	Restart your game.
PC Num-Pad keys do not work	Performance	Gameplay	PC	The Num-Pad on PC cannot be used for any keybindings.
Joysticks do not work	Performance	Gameplay	All	Joysticks cannot be used.
PC Third-Party messaging software causing the game screen to go black	Performance	Gameplay	PC	Tab out of the game, or interact within the invasive app screen, to fix the issue.

Improve your connection to Star Wars Battlefront

If you're having connection or lag problems in Star Wars Battlefront, try some of our common connectivity tips and make sure to open the appropriate ports:

PLATFORM	UDP	TCP
PC	3659, 9565, 9570, 9000-9999	3569, 9946, 9988, 10000 - 29999, 42100-42200
PlayStation 4	3074, 3478-3479, 3659, 6000	80, 443, 1935, 3478-3480, 3659, 10000 - 29999, 42100-42200
Xbox One	53, 88, 500, 3074, 3544, 3659, 4500	53, 80, 3074, 3659, 42100-42200

Find help for Star Wars Battlefront 

Check all of our tips, issue workarounds, and gameplay help on our Star Wars Battlefront help page.

Stay in the Star Wars Battlefront conversation on Facebook, Twitter, and YouTube.

Get involved with the Star Wars community by visiting the Star Wars Battlefront board on Answers HQ

For any updates or changes, please stay tuned here.