Re: Coins used for Gift went missing?

by OldTreeCreeper
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Coins used for Gift went missing?

★★★ Newbie

So just a couple days ago I tried to use the new gifting system in apex to send my friend the Wattson Kitty bundle. I paid for the coins and clicked on the gift option to selected the friend once they got online (to make sure it was indeed their account I selected to receive the gift), but they never got the bundle I paid for.

-I had my account verification turned on, we have been friends since I got the game a year ago, and we’re both well over level 10 so we did everything necessary. They have their verification on as well but nothing ever appeared in their inbox. My tokens were taken out of my account and it said I had 4/5 gifts left and when I tried to send it again it said invalid over their name, I assume because I already sent it to them. 

-Today the bundle was removed so my friend had to spend an extra $25 to get it before it left, but my coins are still gone and I’m really worried. I would very much like my money back even if it’s just apex currency as long as I can use my money that just kinda got taken that’d be nice. Frown

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Accepted Solution

Re: Coins used for Gift went missing?

@Spider_Byte1oq

 

The EA staff who work on AHQ cannot help you with account-related issues. It sounds like you need to contact EA help directly to get help with this one.

You can contact EA help by:

Create a new case
https://help.ea.com/en/contact-us/

Twitter
https://twitter.com/EAHelp/

Facebook
https://m.facebook.com/EAHelpHub/

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Please note:
I am a Community Volunteer.
I do not work for EA.
My views are my own.

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Re: Coins used for Gift went missing?

@Spider_Byte1oq

 

The EA staff who work on AHQ cannot help you with account-related issues. It sounds like you need to contact EA help directly to get help with this one.

You can contact EA help by:

Create a new case
https://help.ea.com/en/contact-us/

Twitter
https://twitter.com/EAHelp/

Facebook
https://m.facebook.com/EAHelpHub/

CCP Hero Banner - Red.png
Please note:
I am a Community Volunteer.
I do not work for EA.
My views are my own.
Message 2 of 3 (1,529 Views)

Re: Coins used for Gift went missing?

★★★ Newbie

I’m having the same issue. Gifted two bundles to a friend a month ago, but he never received either of them. Been going back and forth with EA Help since then, but they claim they can’t do anything to help because I made the purchase with in game currency and there is no record of the transaction on my account. RIP $30 in apex coins :/ 

 

Heres hoping our gifts appear magically someday! It’s insane to me that they haven’t disabled the gift system with how many reports like these have come up. 

Message 3 of 3 (441 Views)