Coin packs for PVZ GW2 not showing in PS4 Playstore after being purchase

[DamoTiger]

Coin packs not showing up in PVZ GW2 in the game after being purchased. I bought 120k and 280k from PS4 Playstore and got nothing (my 8yo says this is highway robbery and I agree after not getting any help from EA - PLEASE HELP!!

[EA_Barry · Accepted solution]

@DamoTiger 

As you were likely advised, you will need to make contact with Sony for help with this specific type of issue, thank you.

[EA_Barry · Accepted solution]

@DamoTiger 

As you were likely advised, you will need to make contact with Sony for help with this specific type of issue, thank you.

[lordbusiness0630]

I recently had the same issue on March 26th and 27th with a debit card and a PS4 gift card. I spoke with eight people from Sony within the past three days. The last person I spoke with was directly from head quarters of Sony and he directed me to contact Pop Cap/EA games. The issue is with the digital content. Not one person from Sony could help me resolve this issue.

[Jakenator83]

Has anyone helped you? I am having the same problem. 

[Blind_River_Joe]

Hello:

Do you have an email address or contact info for popcap/ea games.

Were they able to solve your problem.

Thanks

[DangleNDeek]

Same here. And EA is no help either. I just won’t spend my money with them anymore

[bakerstranger]

@DamoTiger This happened 2 me and my 9 year old on Ps5 with coins and packs .. Sony points me in this direction and says because they show it delivered they cannot refund it.

[coopergamer14]

Same issue for me.  Bought a coin pack and it has not showed up.  It’s been 24 hrs.  Nothing from Sony yet.  Any solutions?