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Re: Charged for store pack & didn't receive items

by Catrasca76
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Original Post

Charged for store pack & didn't receive items

★★★ Newbie

I purchased the Old Ben pack to get him to 7 stars. I have been charged for it but didn't receive the shards or items. Now i will miss out on unlocking CLS - any help available?

Message 1 of 5 (197 Views)

Re: Charged for store pack & didn't receive items

Community Manager

@Catrasca76  If you have not got what you paid for then please speak with our live support. 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'
Can't log in
 
Finally, you can choose to receive a callback or begin a chat
Message 2 of 5 (187 Views)

Re: Charged for store pack & didn't receive items

★★★ Newbie

Thanks Darko, unfortunately a callback is not an option as i'm in Australia (only has US & Canada options). I sent an email as soon as it happened, but have not received a response.

Message 3 of 5 (179 Views)

Re: Charged for store pack & didn't receive items

Community Manager

@Catrasca76 Do you see the option to start a chat?

Message 4 of 5 (170 Views)
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Re: Charged for store pack & didn't receive items

★★★ Newbie

Thanks again for your help Darko, I got a reply email finally and it has been sorted. I'm still a bit disappointed that the only reason i bought the pack was to unlock CLS and because of the error now i have missed that opportunity.

Message 5 of 5 (135 Views)

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