3 weeks ago
Product: Apex Legends
Please specify your platform model. PC
What is your gamertag/PSN ID/EA Account name? 0RlGINAL
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. NA
Which Legend were you playing (if applicable)? NA
Which Legends were your squad mates using (if applicable)? NA
Where did the issue occur? Character select screen
Which part of the map or menu were you in? Character Select Screen
What were you doing when the issue occurred?
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Maybe 1 or 2 matches before it does this
When did this happen? (dd.mm.yy hh:mm) 11/20/2019 9:44 am est
How often does the bug occur? 30%-40% of the time.
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When I'm in the loading screen from the lobby into the legend select screen my game will freeze and have to close it though task manager.
What should be happening instead? The game shouldn't freeze, it should choose a character then load into the champion squad and into map.
Steps: How can we find the bug ourselves? Queuing up for matches.
3 weeks ago
Can you try to disable 1 or 2 cores for Origin in task manager?
Make sure origin is running in the background.
Let me know if that changed anything.
I am a volunteered Champion, not an EA employee.
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Apex Legends Troubleshooting guide: Zeel's Troubleshooting guide