October 2019
It normally does, but sometimes misses it as well.
Strange indeed that it is not working. Sadly, I am not able to help on the forums with this any further. Would you mind sending in an in-game ticket so our CS-Team can take a closer look and help you transfer the character?
~Kat
October 2019 - last edited October 2019
I made an in-game ticket 3 days ago with no response.
Ticket number -1898576017