Cartel Shop - Outlander Token

[DMinz90]

Good afternoon,

Yesterday, I had purchased a Outlander token from the Cartel shop. When I logged out and deleted my character (wanted to keep the name!) I wasn't able to select the boost to 60 or 65 when trying to make a new character?

I can't seem to find how to use the token I purchased?

[proxos666]

@DMinz90

When you purchased the token , after it was claimed from the market the unlock token goes to that characters inventory, did you use/activate the unlock so it was applied to the account ?

[Kleavrage]

I just had the same thing happen. I never recieved the token but my currency is gone. I am not able to boost nor can I find any token. I looked in the in game store and it shows nothing un collected. Any help would be amazing.

[EA_Kipling]

@Kleavrage

You'll need to submit an in-game ticket or send an email to support@swtor.com with a description of the purchase (char name, date, item, etc) so our in-game team can investigate.

[Kleavrage]

Oh I have done both. I have sent 2 in by email and another in game. Just wondering why customer service is so bad

[proxos666]

@Kleavrage

Please allow at least 72 hours for CS to investigate and respond.

just an observation, sometimes sending multiple requests causes further delays

[Kleavrage]

Now into the 4th day, over 72 hours and yet still nothing.

[Belgorad]

@Kleavrage

If you have already sent an email I would give it some more time. They may be back-logged on tickets / emails so it may be taking longer.  You can also try calling Customer Service via the phone and they may be able to assist you faster that way.  You can find their contact information / numbers here.