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Cartel Coins missing in-game

by Brooklynparadize
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Cartel Coins missing in-game

★★ Newbie

Hi,

 

I bought Cartel Coins about 3 days ago and I still have not received them in-game, but the bank statement says that the transaction went through and I see that I have Cartel Coins in my account on the SWTOR website. I was just wondering what the resolution was for this since I am not a member and cannot ask for help in-game. 

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Re: Cartel Coins missing in-game

@Brooklynparadize 

 

Just to confirm you log into the website and see the coins but ingame you dont 

 

can you copy the username on the swtor login, untick save me on the launcher and paste that username into the launcher to be certain you are looking at the same account ingame

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2 of 5 (170 Views)

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Re: Cartel Coins missing in-game

@Brooklynparadize 

 

Just to confirm you log into the website and see the coins but ingame you dont 

 

can you copy the username on the swtor login, untick save me on the launcher and paste that username into the launcher to be certain you are looking at the same account ingame

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2 of 5 (171 Views)
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Re: Cartel Coins missing in-game

★★ Newbie

Wow I did not realize that I was under the wrong login smh. That was pretty dumb lol, is it possible to transfer over the coins?

Message 3 of 5 (142 Views)
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Re: Cartel Coins missing in-game

@Brooklynparadize 

 

Send an email to support@swtor.com and detail what occurred and the usernames involved and what you would like to do with the coins, they should be able to move them for you.

 

will need to be patient though response time is around 10 days

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 5 (138 Views)
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Re: Cartel Coins missing in-game

★★ Newbie

Thanks, I appreciate it!

Message 5 of 5 (135 Views)