Help us improve Answers HQ! Take Survey No, Thanks

Cant play the game

by Tomino420
Reply

Original Post

Accepted Solution

Cant play the game

★ Novice

My game keeps crashing. Its always the : code snake / code leaf errors. First 2 games crashes and the third freeze. I tryed reintalling the game but nothing happens. Game of the year

Message 1 of 7 (519 Views)

Accepted Solution

Re: Cant play the game

Community Manager

Hi @Tomino420


Would you mind if we try out some troubleshooting to see if we can help with the disconnections you've been seeing? 

 

When you have the chance I'd recommend starting out with the basic connection troubleshooting steps from the EA Help website. Let me know if you're still running into any of the same error messages after that. Thanks! 

Kent.png

View in thread

Message 3 of 7 (426 Views)

All Replies

Re: Cant play the game

★ Novice

And i forgot the code:net

 

Message 2 of 7 (516 Views)

Re: Cant play the game

Community Manager

Hi @Tomino420


Would you mind if we try out some troubleshooting to see if we can help with the disconnections you've been seeing? 

 

When you have the chance I'd recommend starting out with the basic connection troubleshooting steps from the EA Help website. Let me know if you're still running into any of the same error messages after that. Thanks! 

Kent.png
Message 3 of 7 (427 Views)

Re: Cant play the game

★ Novice

Hi.

 

I tryed everything but nothing happens. I don´t have problem with internet. Its just the errorst that keeps me crashing. (code snake, anticheat not opened, code net ... )

Message 4 of 7 (373 Views)

Re: Cant play the game

Community Manager

@Tomino420 

 

Thanks for following up! 

 

Some of the errors you've been seeing can point to connection issues, so I was just hoping to see if we could help improve things here. 

 

Can you let me know which platform you're playing on? 

Kent.png
Message 5 of 7 (228 Views)

Re: Cant play the game

★ Novice

Pc. I was playing on steam and now i am playing on origin. I throught it would help but no

Message 6 of 7 (213 Views)

Re: Cant play the game

Community Manager

@Tomino420 


Gotcha, thanks!

 

Would you mind sharing a DxDiag when you have the chance? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. Thanks! 

Kent.png
Message 7 of 7 (97 Views)
Twitter Stream