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Re: Cant play online games

by djwest32
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Original Post

Cant play online games

★★★★ Newbie

when i try to play ranked online games i get an error message.  Not sure why but it need to be fixed 

Message 1 of 5 (199 Views)
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Re: Cant play online games

★★★★ Novice

have u heard anything about this, I just started getting the same error

Message 2 of 5 (130 Views)

Re: Cant play online games

Community Manager

@VJBKillem14  @djwest32 

 

Did this "An unexpected error occurred while starting your game" error clear up for you both or are you still having trouble playing online ranked games?

Which specific game mode are you getting this in and which platform do you play the game on?

 

Have any troubleshooting been attempted from your end at all, like power cycling the console and network?

 

PS4:

Power Cycle

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.

Xbox One:

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

/Blueberry

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Message 3 of 5 (82 Views)

Re: Cant play online games

★★★★ Novice
@EA_Blueberry I'm able to play online head to head games, but as I posted on another thread I'm not able to see my ranking, it dissapeared after 3 days of getting the game, u guys say that u know what the issue so when is this going to get fixed? it's really frustrating that I cannot see my ranking or compare stats
Message 4 of 5 (74 Views)

Re: Cant play online games

Community Manager

@djwest32 

 

The team is planning to fix that in a future update, however the specific date has not been confirmed yet. We know H2H stats online are extremely important and they're looking to address it as soon as possible. Thanks for hanging in there.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 5 of 5 (66 Views)

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