Cant play onlie

[TheDrying]

I have ps plus and my ea profile is connected with ps4 but i cant play online. Others game from ea and other authors works fine.

[EA_Blueberry · Accepted solution]

@borker13 Are you using a custom Gamertag profile picture by any chance?

[EA_Blueberry]

Hi there,

What happens when you try to play online? Do you get an error message?

[borker13]

I am assuming he does and I get the same thing I have talked to multiple of your people and none helped they sent stupid links that all said try restarting and checking router when obviously I did that multiple times I can play other EA games just fine accept this one there is something wrong with the game I need you guys to fix it please email me at [edit: email address removed] I need you guys to fix this

[EA_Blueberry · Accepted solution]

@borker13 Are you using a custom Gamertag profile picture by any chance?

[connykenno]

I am having the same issue and don’t have a custom picture and have checked my connection etc several times but can’t play online

[EA_Blueberry]

Hey, @connykenno 

If you're still having some trouble connecting to the servers let me know if this helps.

Try rebooting your network and power cycle the console.

Reboot the power to the modem/router

1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your PlayStation console

1. Touch the power button on the front of the PlayStation console for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

[Krepticcccc-_-]

Yes, my way account restricts me from playing online games for ea and I wanna delete my account and make a new one but it says I don’t have the email or password

[EA_Blueberry]

@Krepticcccc-_- 

For assistance with account deletion, please open up a case at our Help site. For account security reasons, our forum staff cannot process these requests.

Live-Support

https://help.ea.com/en/contact-us/

[I--SAINTGANG--I]

Yeah just a error but still not letting me play online