Cant open "MyAccount" webpage

by MarekVys
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Original Post

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Cant open "MyAccount" webpage

[ Edited ]
★★★ Novice

Hi, I have problem with swtor.com webpage.

 

The general webpage is working, but I cant acces MyAccount / MySWTOR page, it is not loading. So I cant manage my account nor change my subscription. Just "waiting for server". Same result at Google chrome and IE. 

 

Any solution for this? Or is the problem in solving? 

 

 

EDIT: ouh, Now, it is under maintenance, so I expect it will be repaired Standard smile 

Message 1 of 13 (2,278 Views)

Accepted Solution

Re: Cant open "MyAccount" webpage

[ Edited ]
★★★ Novice

I find another solution, If I open swtor webpage in anonymised search regime in chrome, there is no problem with webpage. I get to My Acoount.

 

Standard regime still claims web is under maintenance. Is it really?

 

UPDATE:  Oh, no, more likely the problem was solved but you need to clear cache, delete cookies and so..  problem solved. 

View in thread

Message 13 of 13 (2,840 Views)

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Re: Cant open "MyAccount" webpage

@MarekVys 

 

This is being looked into - http://www.swtor.com/community/showthread.php?p=9726281#edit9726281

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2 of 13 (2,262 Views)

Re: Cant open "MyAccount" webpage

★★ Novice

It has been like this for the past few days for me. It sometimes sends you to a maintenance site, but i doubt they've spent 2-3 days in maintenance. Kind of annoying when all i want to do is return to premium status :P

Message 3 of 13 (2,257 Views)

Re: Cant open "MyAccount" webpage

[ Edited ]

@Skelli86 

 

i can login ok into my account , however i need to go to http://www.swtor.com/ to actually click on "My Swtor" as it is missing in the forums section for me

 

missing.PNG

 

clue.PNG

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 13 (2,255 Views)

Re: Cant open "MyAccount" webpage

★★ Novice
I've tried on multiple browsers, on multiple networks and multiple devices, but its not letting me access my account page. I cant even get to the login screen, as when i press the "log in" or "my account" button, the site just goes into a long loading period before ending up at the maintenance site. Been doing this for the past 2-3 days like i said.
Message 5 of 13 (2,245 Views)

Re: Cant open "MyAccount" webpage

@Skelli86 

 

What region are you  ? swtor uses akamai servers and it may be particular akamai servers hiccuping as one possibility.

 

Changing DNS servers top one in a different location in theory can point to a different akamai server, may explain why i can access my account albeit the missing links on the forums at present

 

 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 6 of 13 (2,243 Views)

Re: Cant open "MyAccount" webpage

★★ Novice
Im in Norway. Do you know of any fix for this?
Message 7 of 13 (2,238 Views)

Re: Cant open "MyAccount" webpage

@Skelli86 

 

Try changing DNS servers , i am in Australia and can access ok at moment https://public-dns.info/nameserver/au.html

 

My servers is resolving as 

 

Name: e8690.g.akamaiedge.net
Address: 118.215.33.188
Aliases: www.swtor.com
ea3.com.edgekey.net

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 8 of 13 (2,230 Views)

Re: Cant open "MyAccount" webpage

★★ Novice
I have no idea how to do this
Message 9 of 13 (2,226 Views)

Re: Cant open "MyAccount" webpage

@Skelli86 

 

Maybe best to wait , as it involves changing the settings on your internet connection

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 10 of 13 (2,217 Views)