Cant login - Security key

by Zakizzle
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Original Post

Re: Cant login - Security key

@robertthebard 

 

The security key is based on a time algorithm if that changes then it requires syncing 

 

scroll down to what can i do if my key is not working properly in this link 

 

 

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Message 11 of 13 (322 Views)

Re: Cant login - Security key

★★ Novice

So I tried this this morning, but it's already sync'd to the server.  Of course, it may well have worked if I were trying to log in, since it seems to auto-sort itself after some time passes.  Yesterday it was several hours that I was unable to access my account, or the game.  I guess the next time it does this, I'll try to re-sync to see if that speeds up the correction, but it would sure be nice to just actually use  the app as intended, which is what I did for the longest time, w/out having to go into backend stuff.

Message 12 of 13 (303 Views)

Re: Cant login - Security key

@robertthebard 

 

The security key is based on RFC 6238 Time Based One Time Password Algorithm (TOTP)

 

See this guide link as you do not need to use the swtor app specifically, can use google auth or microsoft auth or winauth etc

 

any issues with the token working after some time has passed is due to this being based on time itself on the device.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
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Message 13 of 13 (287 Views)