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Cant load into champ select xbox one s

by Gannicuss24
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Original Post

Cant load into champ select xbox one s

★★★★ Novice

Since the update I can no longer load into champ select, so I can't play...

 

Troubleshooting steps already taken:

Selected default skin for all characters and changed champ

removed profile and then readded

uninstalled re-installed

reset dns

reset internet

hard reset xbox

all other games work, just apex isn't, can ready up but it never puts me into a champ select Frown

Message 1 of 8 (180 Views)

Re: Cant load into champ select xbox one s

Community Manager

@Gannicuss24 

 

What exactly happens when you go to load into the Legend selection screen? Is there an error, does it freeze, or do you get booted back to the lobby/menu?

 

Do you have the game installed on an external hard drive or have anything plugged into the USB slots?

/Blueberry

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Message 2 of 8 (171 Views)

Re: Cant load into champ select xbox one s

★★★★ Novice
So I can hear the sound it makes when it puts you into champ select, but I stay in lobby with a tick.

then my character starts lagging x1000 I can unready but then can't select anything else but can ready back up and that does nothing, I have to exit apex and then get back into apex to do anything.
No error messages, just a lagging gui

What I have found, selecting champ skins to default and and changing my featured champing before reading up allows me to enter game however this only works 50% of the time and after every game I have to force apex to close and re-open it and then select a different featured champ.
Message 3 of 8 (139 Views)

Re: Cant load into champ select xbox one s

Community Manager

@Gannicuss24 

 

Do you have the game installed on an external hard drive and what's your NAT type under your Xbox Network Settings?

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 4 of 8 (121 Views)

Re: Cant load into champ select xbox one s

★★★★ Novice

it's not on a external drive nat type is open

Tried it on a new xbox one x

same thing, game won't load into champ select, the game just freezes 90% of the time, hjave to force the game to close and load back into it to try again.

Message 5 of 8 (106 Views)

Re: Cant load into champ select xbox one s

Community Manager

@Gannicuss24 

 

Hopefully you're still not experiencing this but if so, try deleting the local data from your Xbox and then try again.

Go to My Games & Apps>Highlight Apex Legends>Press Start>Manage Game>Clear Saved Data for local and cloud.

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 6 of 8 (68 Views)

Re: Cant load into champ select xbox one s

★★★★ Novice

Negative, still happening. Any other ideas?

Message 7 of 8 (48 Views)

Re: Cant load into champ select xbox one s

Community Manager

Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4). This could be connection related.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 8 of 8 (37 Views)

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