Cant Login on the Companion App

by lizzard9497
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Original Post

Accepted Solution

Cant Login on the Companion App

★ Novice

I can login on console and Web App, just not Companion App. It says something along the lines of "Error saving latest changes, try again later". I was logged in at around 5pm, then tries to login at 6pm and couldnt. I then tried logging in on console and web app and there was nothing wrong. I also tried to clear the chace of the app and it still doesn't work. Its been 4 hours now... help please

Message 1 of 12 (5,798 Views)

Accepted Solution

Re: Cant Login on the Companion App

★ Apprentice

I uninstalled and re-installed the app, that worked for me. 

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Message 3 of 12 (5,750 Views)

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Re: Cant Login on the Companion App

Community Manager
Hi @lizzard9497,

Did you unlink an account from your EA Account by chance?
EACade
Message 2 of 12 (5,776 Views)

Re: Cant Login on the Companion App

★ Apprentice

I uninstalled and re-installed the app, that worked for me. 

Message 3 of 12 (5,751 Views)

Re: Cant Login on the Companion App

★★★ Novice

I did, does that matter?

Message 4 of 12 (5,201 Views)

Re: Cant Login on the Companion App

★★★ Newbie

I unlinked my acc and I can’t open the web app 

Message 5 of 12 (4,959 Views)

Re: Cant Login on the Companion App

[ Edited ]
★ Novice

Hi, i unlinked my PS4 account as it was always logging into that on the FUT companion….I’m now on Xbox you see. I now can’t log in to the app? Can you help me at all? 

Message 6 of 12 (3,938 Views)

Re: Cant Login on the Companion App

Community Manager

Hi there, @sh4ymus 

 

You may need to just select your Xbox persona when logging into the app. You can do this in the Settings screen.

Aljo.png
Message 7 of 12 (3,909 Views)

Re: Cant Login on the Companion App

★ Novice

Hey, 

 

yeah it won’t even let me log  in to change the persona?  That’s the problem I have? Kinda stuck & it’s doing my head in 😆 

 

I’ve attached a pic of what it’s saying when I try to log in 

 

thanks for your assistance 👊🏻

Message 8 of 12 (3,905 Views)

Re: Cant Login on the Companion App

Community Manager

@sh4ymus 

 

Try clearing your device's cache. You can also try deleting and reinstalling the app. Make sure you restart your device as well. Have you tried using the web version on a PC? If so, does that give you the same error?

Aljo.png
Message 9 of 12 (3,900 Views)

Re: Cant Login on the Companion App

★★★ Newbie

I mostly use the fut web app on my laptop but it will reload the page every time I press login therefore not allowing me to actually login at all. I then tried this multiple times but after no luck went over to the companion app, this had the same problem the login page kept reloading every time I pressed login. can anyone help with this?

Message 10 of 12 (3,322 Views)
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