I don't know how much this will help, however, I pay for my own account as well as for three grandchildren. I could not do the sub for one of my grandsons, though the account showed failed attempts. Once those failed attempts showed in payment history, i was able to renew his sub. No idea why. But that's what happened. Next, my monthy recurring sub, did not process. I attempted to re sub again, and no go. Additionally, after several attempt it still didn't not show any failed attempts. After being on this forum most of a day, and trying ever browser available, I finally after a day showed the failed attempts. So I again tried to re-sub hoping it would go through as my grandsons had,.(same card for paymennt on all four accounts I pay for) It did not. So I deleted my payment choice, entered it as new and it told me I could not use my card. No reason for it, as the card is good with no restrictions. I finally go my husbands card, and used that for my sub and it went through with no problem. Both cards (mine and my husbands) are the same damn account just different card numbers. Now I have to hope my month to month sub will continue to go through and I don't have to go through this again. That being said, try changing the card you use to sub... it might make a difference.
