Re: Cannot save. Must delete files

by EA_Blueberry
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Cannot save. Must delete files

★ Novice

Just today, my son began getting the message below. It does not happen when using my profile. I deleted old files and some applications, but the error persists. How can I fix this? I have over 300GB of free space left on the system.

 

Cannot save. To save your progress in the current application, you must delete another application or video clip that is larger than 3.15 MB on the system storage. If you delete multiple applications or video clips, the total size you have to delete might be larger than 3.15 MB. To delete other applications without closing the current application, select [Go to [System Storage]].

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Re: Cannot save. Must delete files

Community Manager

@22_SKOL_17 

 

Does he have PS Plus Online Storage? Info on that can be found here. Have you tried reaching out to PlayStation Support for assistance on clearing up space under his profile? This error is related to a PlayStation account so they should have some more insight on this.

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Re: Cannot save. Must delete files

Community Manager

Hey @rlgau75

 

Are you experiencing this on an Xbox One, PlayStation 4, or PC?

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Re: Cannot save. Must delete files

★★★ Newbie

PS4 Same issue as original post.

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Re: Cannot save. Must delete files

★★★ Newbie
please help
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Re: Cannot save. Must delete files

Community Manager

Even though this is for Mass Effect just replace that game with Madden 19 in the steps.

 

https://answers.ea.com/t5/Technical-Issues/Ps4-quot-cannot-create-more-save-data-for-this-applicatio...

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Re: Cannot save. Must delete files

★ Novice

I’m using a PS4

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Re: Cannot save. Must delete files

Community Manager

Did those steps in the link above fix it for you?

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Re: Cannot save. Must delete files

★ Novice

The steps above aren’t helping me because I don’t have any online save data because I don’t have ps+

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Re: Cannot save. Must delete files

Community Manager

@22_SKOL_17 

 

This could be related to the amount of clips you've saved on your storage too. 

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Re: Cannot save. Must delete files

[ Edited ]
★ Novice

Thanks for the help but I’ve deleted all my clips and it’s still not working, anymore fixes?

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