Cannot remove my security key

[rhises]

So I am trying to play the game after not playing for roughly 5-6 years. I still have my physical security key, got my user name and password and I still cannot log in. I am trying to remove the security to key to see if that is the issue but the problem is that the login page does not give me the option of "Lost Key?" so I have no way to get a OTP. 

Can anyone help please?

[ExiledRival]

Hey there! If the steps in this guide don't fix your issue, you'll want to email support and have them remove the Security Key for you. I hope your issue gets sorted soon!