Help us improve Answers HQ! Take Survey No, Thanks

Cannot progress story because of freeplay

by hyperrabbit
Reply

Original Post

Cannot progress story because of freeplay

★★★★ Novice

So I bought Anthem (Xbox One S) few days ago and so far had rather good time with it (had only one crash and after that i had to restart my console). Now im in part where i need to complete tomb challenges in freeplay and it constantly crashes when doing public events or just flying around. Sometimes after 5 minutes of playing, but often after few seconds i take off from fort. I literally cannot progress story because of that (not enough time to get things done). I dont even care about freeplay, just want to complete story. Any advice?

Message 1 of 6 (203 Views)

Re: Cannot progress story because of freeplay

Community Manager
@hyperrabbit Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me know if this persists?
-EA_Cade
Message 2 of 6 (187 Views)

Re: Cannot progress story because of freeplay

★★★★ Novice

Tried this but unfortunately it did not help. 

Message 3 of 6 (178 Views)

Re: Cannot progress story because of freeplay

Community Manager
@hyperrabbit Thanks, can you try changing your DNS to the Google DNS please and let me know if that helps at all?
-EA_Cade
Message 4 of 6 (175 Views)

Re: Cannot progress story because of freeplay

★★★★ Novice

Already tried that, but it also did not help. 

Message 5 of 6 (173 Views)

Re: Cannot progress story because of freeplay

Community Manager
@hyperrabbit Gotcha, I'll forward this up the chain to the Anthem team.
-EA_Cade
Message 6 of 6 (158 Views)

fifa-18-promo-circle

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

all-ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help