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Re: Cannot connect to online services, Anthem.

by MechaSmurf
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Original Post

Accepted Solution

Cannot connect to online services, Anthem.

★★★ Newbie

I have not been able to connect ONCE since I bought the game. Not once. Please fix this. Is there any refund options for ps4? EA and BioWare won’t even address this problem, why are we not storming the castle right now? We can’t play?

Message 1 of 10 (10,602 Views)

Accepted Solution
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Re: Cannot connect to online services, Anthem.

★★★★ Novice

I was working fine up until today, and here is how I fixed it:

 

  1. Go to the game in your Origin library
  2. Click on the gear button next to the game
  3. Select the Game Properties option
  4. Select the Advanced Startup Options tab
  5. Change the language to something other than your default.
  6. Wait while the game downloads and installs an update
  7. Change the language back to your default
  8. Wait again
  9. Start the game up. You'll see the connecting message and the fast flash message about downloading an update and then it should work.

Hope this helps, all.

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Message 10 of 10 (6,945 Views)

All Replies

Re: Cannot connect to online services, Anthem.

★★★★ Novice

I've had the same problem since day one. Been in the game 5 minutes each day and I'm kicked.. unable to rejoin the servers... Xbox one X here though.

 

Currently on the phone waiting for ea technicians to hopefully give me some idea as to what's going on.

Message 2 of 10 (10,541 Views)

Re: Cannot connect to online services, Anthem.

★★★★ Newbie
Any luck with EA?
Message 3 of 10 (10,516 Views)

Re: Cannot connect to online services, Anthem.

★★★ Newbie

any joy?? I bought the game last friday and habent been able to get past the connecting to online services.

Message 4 of 10 (10,246 Views)

Re: Cannot connect to online services, Anthem.

★★★★ Novice

Same here. Bought the game Monday night and haven’t been able to get past ‘Connecting to online services.’

Message 5 of 10 (10,175 Views)

Re: Cannot connect to online services, Anthem.

★★★★ Newbie

Well I fixed my problem or just found a work around.

 

If you are like I was you are on a LAN connection through a router.  Either my router is old or the game just prefers Wi-Fi.

 

If you are on a LAN connection try switching your PS4 to a Wi-Fi connection, it will bypass whatever issue the game has with your router.

 

That is my theory anyhow, it worked for me and I am able to play.  Hopefully others will be able to resolve their issues with this solution.

Message 6 of 10 (10,053 Views)

Re: Cannot connect to online services, Anthem.

★★★★ Newbie

Hello there! I had the same issue! 

I created a reddit post with my problem and the solution i found that works! 

I hope this helps everyone  

https://www.reddit.com/r/AnthemTheGame/comments/avb33n/connection_problems/?utm_source=reddit-androi...

Message 7 of 10 (9,950 Views)

Re: Cannot connect to online services, Anthem.

★★★★ Novice

Have they responded. ?? I get kicked every 10 min.  And I know it’s their * servers 

Message 8 of 10 (9,711 Views)

Re: Cannot connect to online services, Anthem.

★★★★ Newbie

Just happened to me first time today,but never happened before.  This is a week since release.  So EA you can join Bethesda with the I'm never going to buy your games again list if it's not fixed this weekend..... ridiculous

Message 9 of 10 (6,984 Views)
Highlighted

Re: Cannot connect to online services, Anthem.

★★★★ Novice

I was working fine up until today, and here is how I fixed it:

 

  1. Go to the game in your Origin library
  2. Click on the gear button next to the game
  3. Select the Game Properties option
  4. Select the Advanced Startup Options tab
  5. Change the language to something other than your default.
  6. Wait while the game downloads and installs an update
  7. Change the language back to your default
  8. Wait again
  9. Start the game up. You'll see the connecting message and the fast flash message about downloading an update and then it should work.

Hope this helps, all.

Message 10 of 10 (6,946 Views)

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