Cannot Connect to EA Servers Battlefield 5 Xbox one

by gregames1993
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Cannot Connect to EA Servers Battlefield 5 Xbox one

★★★ Newbie

Hello.

 

I have brought this game yesterday, spent a good amount of time installing and updating etc. 

 

Once on the game, I tried to go online and play Firestorm, the game told me to press RT to connect and each time it tried to connect then said "could not connect to EA Servers"

 

I use a standard Xbox One ( Not an X or an S ) and use BT Wifi Wireless 

 

 A lot of the forums have recommended me to;

 

Turn off the Xbox for an hour, unplugged ( Done ) 

Clear MAC on Xbox network settings ( Done ) 

Turn off the internet for 3 mins ( Done ) 

Turn off the interest for 10 mins ( Done ) 

Check my date and time is correct ( Done ) 

Check my Origin Log in works ( Done ) 

Play a segment of the BFV ( Done ) 

Try another game like Fifa that requires EA server login. ( Done ) 

 

The only other thing I'm doing is completely uninstalling the game and reinstalling.

 

Can anyone please give me some other troubleshooting 

 

Thanks,

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Accepted Solution

Re: Cannot Connect to EA Servers Battlefield 5 Xbox one

Community Manager

We had some connectivity issues earlier but it should be fixed now. I'm going to lock down this post because these type of connectivity issues tend to be incident driven. If you experience any connection issues in the future be sure to check our Support Twitter EA Help, Xbox Live Status, and PlayStation Status in case there are outages or maintenance. We also have basic connection troubleshooting steps provided below we recommend attempting before creating a new post here. Our apologies for any disruption it had in your day, good luck on the battlefield!

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

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Re: Cannot Connect to EA Servers Battlefield 5 Xbox one

Community Manager

@gregames1993 

It's possible the WiFi connection is having trouble syncing up to the Battlefield servers. Have you tried going wired just to test it out?

 

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/


Try changing the DNS which worked for some other Battlefield titles: https://answers.ea.com/t5/Technical-Issues/i-can-t-go-online-in-battlefield-1-and-battlefield-4/m-p/...

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Message 2 of 10 (2,550 Views)

Re: Cannot Connect to EA Servers Battlefield 5 Xbox one

★★★ Newbie

Hi Blueberry,

 

it's really not as easy as that.

 

How my lounge is set up doesn't cater for a big wire going from one end of the room to the other, unfortunately going wired isnt an option. 

 

Also, why would BFV have trouble but every other game is fine with connecting to EA?

 

Message 3 of 10 (2,525 Views)
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Re: Cannot Connect to EA Servers Battlefield 5 Xbox one

Community Manager

@gregames1993 

Not all games of ours connect to the same server. I'm concerned the WiFi connection might not be strong enough to establish an initial link. Any way you can move the Xbox to the router just to test and see if it works on a wired connection? Have you tried rebooting the network and/or tried a different WiFi channel?

 

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

Blueberry.png
Message 4 of 10 (2,517 Views)
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Re: Cannot Connect to EA Servers Battlefield 5 Xbox one

★★★ Newbie

im currently experiencing this exact same problem

Message 5 of 10 (2,484 Views)
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Re: Cannot Connect to EA Servers Battlefield 5 Xbox one

★★★ Newbie

Same here... wants me to connect 🤷🏼‍♂️

Message 6 of 10 (2,475 Views)
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Re: Cannot Connect to EA Servers Battlefield 5 Xbox one

★★★ Newbie

It says that I am unable to connect to EA servers. Is the game down?

Message 7 of 10 (2,463 Views)

Re: Cannot Connect to EA Servers Battlefield 5 Xbox one

★★★ Newbie
I have the exact same problem.. i have been playing all day and all of a sudden it disconnected me and now i can't go online.

Been on EA/help and tried everything for the past 1 hour now..
Message 8 of 10 (2,452 Views)
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Re: Cannot Connect to EA Servers Battlefield 5 Xbox one

★★★ Newbie
And now i am in... haha. I guess something was down for a while. Server maintenance prob.
Message 9 of 10 (2,449 Views)
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Re: Cannot Connect to EA Servers Battlefield 5 Xbox one

Community Manager

We had some connectivity issues earlier but it should be fixed now. I'm going to lock down this post because these type of connectivity issues tend to be incident driven. If you experience any connection issues in the future be sure to check our Support Twitter EA Help, Xbox Live Status, and PlayStation Status in case there are outages or maintenance. We also have basic connection troubleshooting steps provided below we recommend attempting before creating a new post here. Our apologies for any disruption it had in your day, good luck on the battlefield!

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

Blueberry.png
Message 10 of 10 (2,441 Views)