Re: Can't validate the One-Time password because I don't get the email

by p0shy21
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Original Post

Re: Can't validate the One-Time password because I don't get the email

Hey Guys 

 

Either myself or Swtor CS will update this thread once anything further is known on this issue

 

To mention an alternative  (not that it helps at the moment) if you do not want to wait for OTPs anymore, once this is sorted add a security key to your account, this will grant you 100 cartel coins a month.

 

See my post at this link , even if you do not have a mobile, Winauth for example can be used on the PC itself or a USB stick if need portability and just copy and paste the code into the launcher

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 21 of 94 (941 Views)

Re: Can't validate the One-Time password because I don't get the email

★★★ Newbie

How to lose players 101

Message 22 of 94 (890 Views)

Re: Can't validate the One-Time password because I don't get the email

Guys and Gals,

 

I have been informed if you are in a position to call CS at present they can provide an OTP over the phone to enable login so you can play.

 

Not ideal but may help some of you for now

 

  • USA: 1-(855)-345-2186 (Phone support available from 9.00 CT - 21.00 CT)
  • UK: +44 (0)203 0141 826 (Phone support available from 15.00 GMT - 3.00 GMT)
  • Germany: +49 (0) 221 8282 9212 (Phone support available from 11.00 CET - 20.00 CET)
  • France: +33 (0) 4 81 68 10 51 (Phone support available from 11.00 CET - 20.00 CET)

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 23 of 94 (890 Views)

Re: Can't validate the One-Time password because I don't get the email

★★★ Novice

Ive been waiting 3 hours ..... 

Message 24 of 94 (887 Views)

Re: Can't validate the One-Time password because I don't get the email

★★★ Novice

Same, cant even log in anywhere.

Message 25 of 94 (883 Views)

Re: Can't validate the One-Time password because I don't get the email

★ Novice

Sadly us in the UK are either stuck here for another 2 hours as of the time of this post; waiting to phone CS. Or waiting to get the issue resolved.

 

Message 26 of 94 (869 Views)

Re: Can't validate the One-Time password because I don't get the email

★★★★ Novice

Thank you, Proxo. Guess it's waiting until 3pm for me...

Message 27 of 94 (862 Views)

Re: Can't validate the One-Time password because I don't get the email

★★★★★ Novice

but what about the remaining 200 countries

Message 28 of 94 (858 Views)

Re: Can't validate the One-Time password because I don't get the email

★★★★ Novice

Even more sadly, the times are for GMT...

Message 29 of 94 (856 Views)

Re: Can't validate the One-Time password because I don't get the email

★ Guide

Yes, sadly so, Ashinga. While i appreciate what Proxos is doing, i remember the last time i called on the customer service line and it took a long time to get around to my problem. Sorry, but i don't wish to repeat that process. I can wait for the fix.

Message 30 of 94 (829 Views)