Re: Can't use online features.

by EA_Atic
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Can't use online features.

★ Novice

Hey All.

We bought 2 copies of BF5 for online play and for the new firestorm update incoming. Both accounts can't get online to play. We can play Apex Legends, but not BF5. Can anyone suggest what could be the issue. We've tried everything on the forums, but still won't go online.

 

Thank you.

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Accepted Solution

Re: Can't use online features.

EA DICE Team

Hey @TonalComb221335, Take a look on this topic and see if that helps: https://answers.ea.com/t5/Technical-Issues/Battlefield-5-failed-to-connect-to-EA-servers/td-p/773005...

As you can play Apex your EA and console account is already linked. 

 

/Atic 

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Re: Can't use online features.

Hero (Retired)

Hey @TonalComb221335

 

Please try these steps:

 

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

Let us know if you're still experiencing issues.

 

Thanks Standard smile 

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Message 2 of 6 (579 Views)

Re: Can't use online features.

★ Novice

Hi. 

One account is linked already to origin. The other says it's ineligible to link?

Both still can't get online.

Message 3 of 6 (563 Views)

Re: Can't use online features.

Champion (Retired)

@TonalComb221335  Which platform are you playing on. Check platform subscriptions 

Message 4 of 6 (554 Views)

Re: Can't use online features.

★ Novice

We all play on xbox

Message 5 of 6 (549 Views)

Re: Can't use online features.

EA DICE Team

Hey @TonalComb221335, Take a look on this topic and see if that helps: https://answers.ea.com/t5/Technical-Issues/Battlefield-5-failed-to-connect-to-EA-servers/td-p/773005...

As you can play Apex your EA and console account is already linked. 

 

/Atic 

Message 6 of 6 (500 Views)