Can't unlink my Steam account bc it doesn't show in my customer portal
by EggInTeaOriginal Post
Can't unlink my Steam account bc it doesn't show in my customer portal
- last edited by
EA_Mako
I am pretty sure that my EA account was linked to one of my very old Steam account that I am no longer using. When I tried to unlink it from the old one and relink it to a new one today, I see that there is no Steam account linked to my EA account under my EA Customer Portal. However, when I clicked "Link" and signed in to the Steam account I want to link to, it shows a message that my account is already linked therefore unable to link to a new one.
I CAN'T UNLINK???? THERE IS JUST NOTHING THERE BUT ALSO SOMETHING?????? I am confused please help.
[CM - Edited title for ALL CAPS]
Accepted Solution
Re: Can't unlink my Steam account bc it doesn't show in my customer portal
Hey @EggInTea,
Sorry for the confusion here. The message you're seeing doesn't say your account is currently linked, but rather that it was previously linked to another Steam account, which is what you've mentioned as well.
Each EA account can only have one other platform account linked over its lifetime, as outlined here.
This means that since you've previously linked a Steam account to this EA account, you wouldn't be able to link a separate one. You'll need to either re-link the original Steam account, or link the new Steam account to an EA account that's never had another Steam account linked previously.
All Replies
Re: Can't unlink my Steam account bc it doesn't show in my customer portal
Hey @EggInTea,
Sorry for the confusion here. The message you're seeing doesn't say your account is currently linked, but rather that it was previously linked to another Steam account, which is what you've mentioned as well.
Each EA account can only have one other platform account linked over its lifetime, as outlined here.
This means that since you've previously linked a Steam account to this EA account, you wouldn't be able to link a separate one. You'll need to either re-link the original Steam account, or link the new Steam account to an EA account that's never had another Steam account linked previously.
