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Can’t subscribe, purchase cartel coins, or redeem a code

by counibean39
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Original Post

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Re: Can’t subscribe, purchase cartel coins, or redeem a code

@Havocc80 

 

Swtor CS cannot see any reason you cant sub on that account, if seeing an issue still , try a different web browser or clear the cache and cookies on the one you use

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Message 11 of 30 (257 Views)
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Re: Can’t subscribe, purchase cartel coins, or redeem a code

★★ Newbie

hello,

I am still having these same issues. I have tried both of those fixes and it hasn't made a difference. I don't get any error codes or anything, the page just refreshes when I click the link to sub, buy cartel coins or enter a code to redeem the cartel coins that I had to purchase from a different site. I have also tried to sub from in-game, i get the message saying that I will be directed to another window, but then nothing happens. 

Message 12 of 30 (249 Views)
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Re: Can’t subscribe, purchase cartel coins, or redeem a code

@TwistedTiel 

 

What is the swtor username there is no swtor account tied to TwistedTiel

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
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Message 13 of 30 (247 Views)
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Re: Can’t subscribe, purchase cartel coins, or redeem a code

★★ Newbie

There should be, because that's my username. I can give you my character names on that account if that helps?

Message 14 of 30 (237 Views)
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Re: Can’t subscribe, purchase cartel coins, or redeem a code

[ Edited ]

@TwistedTiel 

 

You need to email support@swtor.com in regards to your issue , seems the linked EA account was deleted , this breaks the swtor account usually permanately

 

hopefully they can do something to sort this for you. 

 

edit - CS can see the email you sent and is in the queue

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
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Message 15 of 30 (221 Views)
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Re: Can’t subscribe, purchase cartel coins, or redeem a code

★★ Newbie

Confusingly, that can't be the case as I have never requested account deletion, and i'm literally logged into the account right now, and have been playing SWTOR using this account. I have e-mailed them and am just waiting for a reply. Thank you anyway

Message 16 of 30 (216 Views)
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Re: Can’t subscribe, purchase cartel coins, or redeem a code

@TwistedTiel 

 

It was the linked EA/Origin account if that helps but anyways nothing more can be done on the forum 

 

May The Force Be With You sorting this out 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
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Message 17 of 30 (210 Views)
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Re: Can’t subscribe, purchase cartel coins, or redeem a code

★★ Newbie

I appreciate you looking into this for me, I shall continue to attempt to solve this. And may the force be with you. 

Message 18 of 30 (204 Views)
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Re: Can’t subscribe, purchase cartel coins, or redeem a code

★ Novice
@proxos666 I get the same message when I use my mobile data. I’ve used my phone, my brother’s phone, my laptop, my computer, and a few of my friends’ computers, and get the same codes on everything.
Message 19 of 30 (100 Views)
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Re: Can’t subscribe, purchase cartel coins, or redeem a code

@counibean39 

 

They cant see an issue for BWoodhead at this point , if i get more info tomorrow will let you know

 

also make sure to email support@swtor.com and provide the error you get and also provide the code in the email.

 

that way there is a ticket in the system too

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
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Message 20 of 30 (88 Views)