Can’t stay connected to EA server

[scoresman143]

Since 8/15 I have not been able to consistently stay connected to the EA servers and am disconnected approximately 10-20 min into any online game mode including mut, franchise and H2H.  I have done the following: hard reset modem, hard reset router, open ports on router 88, 3074, 53.  Hard reset Xbox one, uninstalled and reinstalled the game, and cleared MAC address.  The issue continues to happen, please investigate what could be causing this, a search online proves multiple people are experiencing this.

[EA_Barry · Accepted solution]

@mt5733a

Any progress lost previously will not be recoverable. Please see the following articles for connectivity help and troubleshooting to try to prevent or minimise this kind of thing in the future.

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/
             
http://www.help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox
          
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation

[EA_Barry]

@scoresman143

Here is the article that message points to:

https://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/

It has useful info and troubleshooting steps, let us know if that helps you.

Thanks.

[scoresman143]

---

Hey Barry, you didn't actually read my post, did you? If you had, you could see that I have already followed all the trouble shooting steps you provided in that link.  Wanna try again and reply with something more helpful? Thanks.

[EA_Barry]

@scoresman143

Please be aware there are a number of potential causes of that error that are not strictly connectivity based, such as an underage account, banned account, or an expired subscription (XBL Gold or EA Access for example).

Thanks.

[mt5733a]

This was an issue for me, and more frustrating than anything is that I just finished a game and got the lost connection message. But now when I go back to continue my Franchise, none of the game saved! I don't understand how this could have happened, if I turn off in the middle of the game it will pick up in the same spot, but now that the game was over, it resets everything? Hopefully you can help me out, Barry because I got XP for my players and coach, and I just want the result of the game back! Otherwise it was a giant waste of time for me.

(And this has happened twice now for me, very frustrating...)

[mt5733a]

Barry, did you see my message? I would also like some help, and I would like someone to restore my game.

This was an issue for me, and more frustrating than anything is that I just finished a game and got the lost connection message. But now when I go back to continue my Franchise, none of the game saved! I don't understand how this could have happened, if I turn off in the middle of the game it will pick up in the same spot, but now that the game was over, it resets everything? Hopefully you can help me out, Barry because I got XP for my players and coach, and I just want the result of the game back! Otherwise it was a giant waste of time for me.

(And this has happened twice now for me, very frustrating...)

[Uklemys]

Unable to contact network.

I’ve been getting this message for the past couple of days. 

[EA_Barry · Accepted solution]

@mt5733a

Any progress lost previously will not be recoverable. Please see the following articles for connectivity help and troubleshooting to try to prevent or minimise this kind of thing in the future.

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/
             
http://www.help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox
          
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation