Re: Can't start, uninstall or stop Apex

by SpelunkyMunkey
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Original Post

Can't start, uninstall or stop Apex

★★★ Novice

Hello,

 

My apex app is running even tho I have just started my pc. I cant stop it through steam, it doesnt appear in my program list is task manager, and because of that I am unable to uninstall as well. I have verified the files integrity, restarted thrice, restarted steam (and force ended). I have run out of options, and because of this I cant play apex, and I can also not play any other game making use of Easy Anti cheat.

Please help

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Re: Can't start, uninstall or stop Apex

★★★ Novice
@Hinfrem Just to make sure: It runs from startup, even though its not selected as start up app. Even though my pc closes down, apex seems to not close.
Message 2 of 3 (358 Views)

Re: Can't start, uninstall or stop Apex

★★★ Apprentice
@Hinfrem

I don't have the problem where the game starts automatically, but I do have the issue that many others are having where the game does not completely exit and seems to get stuck running likely due to an EAC bug:

This issue just started happening within the past few days.

The only recent significant changes are Windows 11 KB5020044 update and Nvidia driver 527.37.

I tried reverting to 526.98 but the problem still occurs so doesn't seem to be due to the latest driver.

This is crazy be cause I have a 13900K and logical core 1 (2nd thread on core 0) is stuck at 100% causing my fans to go nuts and temperatures to shoot up.

After exiting the game, r5apex.exe is stuck running and I can't even kill the task. I literally have to restart my PC. And of course, Steam thinks the game is still running too.

I've stopped playing this stupid game because of it.


Others have posted about this too and like many have mentioned EAC is likely the culprit:

https://answers.ea.com/t5/Technical-Issues/EAC-issue-high-System-Process-usage-1-thread-maxxed/m-p/1...

https://answers.ea.com/t5/Technical-Issues/doesn-t-stop-running/m-p/12111059/highlight/true#M162552

https://answers.ea.com/t5/Technical-Issues/1-CPU-core-gets-stuck-at-100-after-playing-Apex-for-a-whi...

https://answers.ea.com/t5/Technical-Issues/r5apex-exe-never-exits-and-cannot-be-killed/m-p/12102329/...

https://answers.ea.com/t5/Technical-Issues/Apex-Legends-won-t-close-on-the-EA-app/m-p/12110784#M1625...

https://answers.ea.com/t5/Technical-Issues/Can-t-start-uninstall-or-stop-Apex/m-p/12110893#M162547

https://answers.ea.com/t5/Technical-Issues/Apex-Legends-process-not-closing-whenever-exiting-game/m-...
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