Can’t play the sims mobile,Almost 1 month！

[fookmelody39]

My ID no is 1003000411450

I could not log in my already a month. I thought that if I wait for your lastest update, I can log in again. But unluckily I was wrong. 

Everyday I log in, it’s show up the same page. And I really cannot play the sims mobile. I have been trying everything that the customer service center told me to do,but still not working.

Would you please help me to fix it？

[SimGuruMaaike]

Sorry to hear this is happening in your game, you mentioned its been almost 1 month.

Do you remember the exact date when this started?