Can't open loadouts

[DionisiyK]

Above the week I can't open loadouts in game. Today same problem with sell mods.

[CEO_Rago · Accepted solution]

Hey @DionisiyK,

sorry for the delayed response.

There‘s currently no known bug that would explain your issue. Another player recently reported a similar issue and the QA Team was unable to reproduce this (https://answers.ea.com/t5/Bug-Reports/Endless-Load-Screen-at-Loadouts-and-Mods/m-p/9616331#M43299).

Therefore it is most likely that the problem is occurring due to some technical difficulties from your side (WiFi-Problems, asset download-error, etc.).

I recommend to try these troubleshooting steps listed here: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/m-...

If that doesn’t help resolve your problem, please reply on this thread.

Regards.

[CEO_Rago]

Hey @DionisiyK,

thanks for the report!

What exactly happens when you try to open/apply a loadout? Does the game crash or is the button simply not reacting?

To the selling problem: These mods are most likely a part of a loadout. As soon as you delete these mods from the loadout you will be able to sell them.

Regards.

[DionisiyK]

@CEO_Rago When I try to open a loadout menu. The game just has an infinite load. Then I mast to reload a game.

[CEO_Rago · Accepted solution]

Hey @DionisiyK,

sorry for the delayed response.

There‘s currently no known bug that would explain your issue. Another player recently reported a similar issue and the QA Team was unable to reproduce this (https://answers.ea.com/t5/Bug-Reports/Endless-Load-Screen-at-Loadouts-and-Mods/m-p/9616331#M43299).

Therefore it is most likely that the problem is occurring due to some technical difficulties from your side (WiFi-Problems, asset download-error, etc.).

I recommend to try these troubleshooting steps listed here: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/m-...

If that doesn’t help resolve your problem, please reply on this thread.

Regards.

[chaedub]

@DionisiyK I have the same problem. I also get the infinite load when selling and upgrading mods.

[DionisiyK]

@chaedub Can you fix it some other way?