Can't login with my account

by Clelsonrl
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Original Post

Can't login with my account

★★★ Newbie

Suddenly (since yesterday) I can't launch the game with my account. It crashes after login screen.

Already uninstalled the app (IOS 10) and tried using Game Center, Facebook and as a Guest login, get the same crashing. Waited for today's maintenance and it didn't fix it.

If I create a new account, the game works fine.

 

Thanks!

Message 1 of 3 (408 Views)

Re: Can't login with my account

Community Manager

@Clelsonrl

 

Can you try unlinking and then relinking your account please?

 

https://answers.ea.com/t5/Technical-Issues/Facebook-account-linking-and-re-linking/td-p/6161252

barry.png
Message 2 of 3 (341 Views)

Re: Can't login with my account

★★★ Newbie
Sorry, I can't launch the game with my account to have access to the Settings and unlink it. Is there another way I can do it? Through Facebook maybe?
Thanks!
Message 3 of 3 (337 Views)