Re: Can’t login game

by EA_Lanna
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Original Post

Re: Can’t login game

★★★★★ Newbie

Cache clear didn't help, but I went ahead and cleared app data. Game launched and logged in just fine. Had a 200+ MB update due to the data clear, but I'm back up and running. Thanks for the tips.

 

For Android 8.0: Settings/General/Apps & Notifications/App Info/Heroes/Storage/Clear Data and/or Clear Cache

 

Load game over WiFi and let it update. 

Message 11 of 13 (506 Views)

Re: Can’t login game

Community Manager
Hi @Oni-Kilo_Ren, Great stuff!! Thanks for sharing what did the trick for you too. Standard smile


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Message 12 of 13 (376 Views)
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Re: Can’t login game

★★★ Newbie

Hi there, I'm having ththe same issue and haven't been able to log into my account for a few days now. I have tried everything. Reinstall, up to date check, everything. 

 

Please advice, i think i may have been kicked out of my alliance by now! 

Message 13 of 13 (279 Views)
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