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Can’t login game

by IceBurg66
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Can’t login game

★★★★ Novice

About 8 hours ago, I have been unable to successfully login the game with my iPad or iphone.  I was in the middle of “modding” one of my characters when it gave me “connection lost” message.

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Accepted Solution

Re: Can’t login game

★★★★ Novice

My issue was fixed... I had responded to let them know and thank them.  Thank you for following up.

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Re: Can’t login game

Community Manager

Hi @IceBurg66, I can see this was posted a few days ago. Are you still having issues connecting into the game? 

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Message 2 of 11 (405 Views)

Re: Can’t login game

★★★★ Newbie

Hi I have hit the me too button but me and my girlfriend have had this issue since about 1800gmt if it helps both are Huawei based devices (pSMART/HONOR9) currently we are just hanging on the loading cantina screen the game will not go past this point, download was successful as far as I'm aware .... Leinad Retsamkcub 

Message 3 of 11 (395 Views)

Re: Can’t login game

★★★★ Novice
Same here.
Message 4 of 11 (388 Views)

Re: Can’t login game

★★★★ Newbie

I have found if you don't let the game timeout while loading it seems to be downloading in the background without the download bar?! .. it has worked as a fix on both devices ... If this is of help guys 

Message 5 of 11 (385 Views)

Re: Can’t login game

★★★★ Novice

My issue was fixed... I had responded to let them know and thank them.  Thank you for following up.

Message 6 of 11 (335 Views)

Re: Can’t login game

★★★★ Novice

I am having the same issue.  Connection lost.  Logged in on another device or logged for more than 24 hours.  But I'm not in on another device

 

Message 7 of 11 (169 Views)

Re: Can’t login game

★★★★ Novice

I am having the same issue.  Connection lost.  Logged in on another device or logged for more than 24 hours.  But I'm not in on another device

This error is not letting login. I have tried restarting and still no use

Message 8 of 11 (162 Views)

Re: Can’t login game

Community Manager

Hey @SiameesLickster, ok let's try some steps that have helped players with this before. 

 

  1. Make sure your device is up-to-date
  2. Make sure your app is up-to-date
  3. Restart the app
  4. Close background apps
  5. Powercycle your phone
  6. Clear cache to check if you're synced properly 

The steps for how to do each can be found in these EA Help articles: Android devices or iOS devices. Do take a note of your Player ID or Ally code  before hand so you have them on hand if needed. Standard smile Could you give those a try and let me know how you get on please? 

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 9 of 11 (139 Views)

Re: Can’t login game

★★★ Newbie

Cache clear didn't help, but I went ahead and cleared app data. Game launched and logged in just fine. Had a 200+ MB update due to the data clear, but I'm back up and running. Thanks for the tips.

 

For Android 8.0: Settings/General/Apps & Notifications/App Info/Heroes/Storage/Clear Data and/or Clear Cache

 

Load game over WiFi and let it update. 

Message 10 of 11 (123 Views)

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