July 2019 - last edited July 2019
I've recently returned to SWTOR, my account information is correct but I can not login because I don't have a security key. I search Google to see what the issue is and everyone says "Leave Security Key blank and it will ask if you've lost it" but I don't get that option, at all. I leave it blank and I am taken to a page that prompts me to type in my Security Key. It says "If you don't believe you have a Security Key attached to this account, you'll need to contact Customer Service". I click on the link for Customer Service, which then takes me to another page that says "All Star Wars: The Old Republic support is now located at EA Help. Please visit help.ea.com for assistance."
So here I am. Still unable to play the game, can't get any assistance, now I can see why the game is dying. |
I also have the SWTORSK app, but it wants me to input a serial number that I do not have, either. So can't login because I don't have a security key but can't get a security key because I don't have a serial number.
Solved! Go to Solution.
July 2019
That means you will need to call swtor cs to remove the key
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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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July 2019
The removal instructions need to be via the web browser not in the launcher just in case.
otherwise If you call swtor cs they can remove the key manually
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
July 2019
I am well aware, the website does not even show "Lost Security Key" to me.
July 2019
That means you will need to call swtor cs to remove the key
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here