Can't login due to no SK code

by StriveIndigo
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Can't login due to no SK code

[ Edited ]
★ Novice

I've recently returned to SWTOR, my account information is correct but I can not login because I don't have a security key. I search Google to see what the issue is and everyone says "Leave Security Key blank and it will ask if you've lost it" but I don't get that option, at all. I leave it blank and I am taken to a page that prompts me to type in my Security Key. It says "If you don't believe you have a Security Key attached to this account, you'll need to contact Customer Service". I click on the link for Customer Service, which then takes me to another page that says "All Star Wars: The Old Republic support is now located at EA Help. Please visit help.ea.com for assistance." 

So here I am. Still unable to play the game, can't get any assistance, now I can see why the game is dying. |

I also have the SWTORSK app, but it wants me to input a serial number that I do not have, either. So can't login because I don't have a security key but can't get a security key because I don't have a serial number. 

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Accepted Solution

Re: Can't login due to no SK code

@StriveIndigo 

 

That means you will need to call swtor cs to remove the key

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Re: Can't login due to no SK code

@StriveIndigo 

 

The removal instructions need to be via the web browser not in the launcher just in case.

 

otherwise If you call swtor cs they can remove the key manually

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2 of 4 (489 Views)

Re: Can't login due to no SK code

★ Novice

I am well aware, the website does not even show "Lost Security Key" to me.

Message 3 of 4 (473 Views)

Re: Can't login due to no SK code

@StriveIndigo 

 

That means you will need to call swtor cs to remove the key

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 4 (465 Views)