Can't log in

[sc3dqp9ugkbi]

I can't log into my game. I've got excellent WiFi signal and had the cache already cleared. I tried numerous times. I'm able to see the loading screen with the rotating green plumbob then after about 5 minutes of waiting, the "where's the network?" message appears. 

[sc3dqp9ugkbi]

Still can't log in after 3 hours. Although I'm able to see notifications from the game saying that my Sims are done with their events. Anyone else having the same issue?

Can't help but notice that it has become more and more difficult for EA as well as other experienced players to notice and share some expert advice regarding game issues.

[EA_Solaire]

Hello @sc3dqp9ugkbi,

What device are you playing on?