Can't log in via Google Play

[Jonnehs]

@EA_Blueberry no idea if it is significant but this Google play games popup is pretty new, a change in behaviour.

See attached. It falls just after trying to login with this.

[shlain]

I am a firm believer in flying solo so I have no allies and I am part of no guilds. So the only way I'd know my ally code would be by successfully logging into the game.

[KainsLegacy05]

Same Here

[RicterDarkfog]

• Operating System and Version: 8.0.0
• Device Used: Samsung Galaxy S7 Edge
• Ally Code: 424-873-928
• What the Error specifically says (screenshots are amazing):
• Last time this happened (provide date/time-zone/location): yesterday
• Troubleshooting tried (re-installed app, updated software on device, rebooted device, etc.):

Everything is up-to-date

Multiple clear data/cache

Multiple phone restarts

Multiple reinstalls of the app

Reinstalled google play services

Tried with different accounts
Tried multiple different wifi networks, tried no wifi network

Tried different apps to make sure my accounts worked

Tried going through the tutorial not logged in and then tried switching accounts

Tried multiple devices

I even tried calling customer support last Thursday.  He claimed some servers were "down for maintenance" and would be up within an hour.  4+ days later and I still can't log-in.  He also said I would be compensated for my lost playtime.  But I think he was just trying to get me off the phone.

*Finally* got back in.  I got a network error as I was trying to log-in.  How are we going to get compensated for losing over 4 days of playtime?

Thanks.

[Kluh32]

I'm back in

[captainjosh427]

Back in as well. Thank you to whoever got us fixed. 

[Iroquois_Pliskin]

everything appears to be working now...but, as i suspected, my google play achievements are all screwed up....and i really don't want to restart everything.. so i guess i will go without the achievement for completing the first training mission, even though i completed it, lol.

[Jonnehs]

Yes I'm back in too, it looked like the game wanted permission to know my age and was unable to request it is something before? This time when I launched it out asked for my age and I allowed it.

Will we be getting all our stuff from 4 days of not being able to play back ? thanks

[syrioq]

Yes, glad we are back in. Hopefully we'll be seeing a nice care package in our inbox for the almost a week of missed content.

First locked out early afternoon on Oct. 31st. Resolved November 5th after fleet awards were given. 5+ days of being locked out. 

Energy & Mod Energy: 240/day * 5 = 1,200 each

Ship & Cantina Energy: 120/day * 5 = 600 each

5 days of Challenges & Fleet Challenges

4 days of Galactic War (since you can carry one refresh) = 4,800 GW Tokens

3 days of Squad Arena (50-100) = 1,875 Arena Tokens (rewards expire 48hrs)

3 days of Fleet Arena (50-100) = 3,750 Fleet Arena Tokens

4 days daily login rewards = 1 Zeta, 1 Omega, 150k credits, 120 crystals (last 4 rewards)

Entire Marquee Event

Grandmaster’s training (Mythic)

Military Might

Contraband Cargo

Did I miss anything?

[shlain]

Logged in successfully once again.