Re: Can’t load swgoh

by silvercj
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Original Post

Can’t load swgoh

★ Novice

When I tried to access SWGOH it hung on the title screen - I killed the app and restarted and it still hung. Restated my IPhone and now it says I don’t have an account. Can’t login to game centre either???

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Re: Can’t load swgoh

Hello there @silvercj 

 

I'm sorry to hear that.
swgoh is currently having some problems on iOS because of the latest update. The dev team is working out a solution to solve any problems iOS users are currently having.

Message 2 of 8 (567 Views)

Re: Can’t load swgoh

★ Novice

Any update on this issue - I’m still unable to access my account 

Message 3 of 8 (525 Views)
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Re: Can’t load swgoh

★ Novice

Ally Code 681-124-685

Message 4 of 8 (522 Views)

Re: Can’t load swgoh

★★★ Newbie

Same, still can’t log on! Frown

Message 5 of 8 (509 Views)

Re: Can’t load swgoh

Hello there again @silvercj  and @cheeckee 

 

Clearing the cache and restarting seems to have helped out some players.

The link below explains several ways to trouble shoot several kinds of problems, including how to clear the cache of an apple device:
https://help.ea.com/sg/help/mobile/troubleshooting-steps-for-ios-apps/?product=star-wars-galaxy-hero... 

Message 6 of 8 (447 Views)

Re: Can’t load swgoh

★ Novice

I have restarted my phone.

Deleted SWGOH

Cleared the cache

Restarted the phone

Reinstalled

Logged into SWGOH

and I am still stuck at the new player screen?

 

How else can I access my previous saved status? You have my ally code of 681124685

Message 7 of 8 (427 Views)

Re: Can’t load swgoh

[ Edited ]

Hello again @silvercj 

 

I don't work for EA nor do I work for CG, so I can't directly solve the problem you're having.

However, there was an update released yesterday with some fixes of previous problems caused by the latest big update. Did that update fix your problem?
Reinstallation of the game again might be required to link to apple game center again.

Message 8 of 8 (383 Views)
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