February 2021
February 2021
Hi @madao5412,
Thanks for getting back with that. These are available steps for and Android device: "Android troubleshooting for EA Mobile Games". I'll share some below. It may take a bit of time to go through each. I'd suggest double checking if the issue remains after completing one, in case that did the trick for you.
Here are the steps:
Check the Time and date: If these are out of sync with your actual location, they’ll throw off your phone and may cause issues. They’ll need to be corrected.
If you’re using a VPN, disable it, then reload or reinstall your app.
If the time and date don’t match your actual time zone, update it and see if everything starts working as normal.
If you’re playing anonymously — not logged in to either an EA Account, Facebook, or Game Center — you can lose your game data if you uninstall and reinstall your app. Learn more about linking accounts and how important it is, so you don’t lose your progress. Then for SWGOH, jot down your Player Id + Ally Code and make sure to back up your game account before uninstalling or reinstalling your game. For FB, not the email and password so you can log back in again after.
If the cookie pop-up and scrolling issues still persists, try uninstalling the FB and SWGOH apps from your device and installing them again.
- EA_Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
February 2021
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
February 2021
Hi.
I have a samsung j3 2016.
Android 5.1.1
Thank you.
February 2021
Hi @madao5412,
Thanks for getting back with that. These are available steps for and Android device: "Android troubleshooting for EA Mobile Games". I'll share some below. It may take a bit of time to go through each. I'd suggest double checking if the issue remains after completing one, in case that did the trick for you.
Here are the steps:
Check the Time and date: If these are out of sync with your actual location, they’ll throw off your phone and may cause issues. They’ll need to be corrected.
If you’re using a VPN, disable it, then reload or reinstall your app.
If the time and date don’t match your actual time zone, update it and see if everything starts working as normal.
If you’re playing anonymously — not logged in to either an EA Account, Facebook, or Game Center — you can lose your game data if you uninstall and reinstall your app. Learn more about linking accounts and how important it is, so you don’t lose your progress. Then for SWGOH, jot down your Player Id + Ally Code and make sure to back up your game account before uninstalling or reinstalling your game. For FB, not the email and password so you can log back in again after.
If the cookie pop-up and scrolling issues still persists, try uninstalling the FB and SWGOH apps from your device and installing them again.
- EA_Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
August 2021
Hey i’m having problems with linking my facebook account, i try to link and it keeps saying ‘Allow Tracking’ but it doesn’t appear in settings
i have an iphone 11 running IOS 14.5, i have tried uninstalling the game multiple times and reset my phone, I even contacted support to see if they could help and they couldn’t.
Do you have any help or suggestions that could help?
August 2021
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds