Can’t level up past 78 in Star Wars galaxy of heroes

[Roxidia]

I am stuck with a number of characters at level 78 and gears at level X.  I cannot equip the necessary gears because it states the character must be level 80.  Leveling the character is locked saying I need relic accerator: gear level 13.  They contradict each other.  How can I move past this??