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Can't launch Madden because of this error

by wetrain777
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Original Post

Can't launch Madden because of this error

★★★★ Novice

Can't launch Madden because of this error: Invalid license. Reason code=Missing DLL:{msvcp140.dll} Error: 0xC1"

Message 1 of 15 (546 Views)

Re: Can't launch Madden because of this error

Community Manager

@wetrain777 

 

Please right click on each of the following files on your machine and then run each one 'as an administrator':

 

Origin Games\Madden NFL 19\__Installer\vc\vc2013\redist\vcredist_x64.exe

 

Origin Games\Madden NFL 19\__Installer\vc\vc2013\redist\vcredist_x86.exe

 

If you continue to see an issue after installing those files, please download and install the Visual Studio 2015 files (x86 and x64) from the following link:

 

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

Let us know your results here, thanks.

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Message 2 of 15 (513 Views)

Re: Can't launch Madden because of this error

★★★★ Novice

Nothing worked. I also tried reinstalling both Origin and Madden several times and also installed directx to no avail.

 

Noname.jpg

 

Here's what I have

 

OS: Windows 8.1 Pro 64 bit

Install Directory: E:\Program Files (x86)\Origin Games\Madden NFL 19

The missing dll file is located here:  C:\Windows\System32

 

Message 3 of 15 (500 Views)

Re: Can't launch Madden because of this error

Community Manager

@wetrain777 

 

Please confirm your downloaded and installed the Visual Studio 2015 files, thanks.

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Message 4 of 15 (489 Views)

Re: Can't launch Madden because of this error

★★★★ Novice

Ok. I installed vc_redist.x64.exe because it's 64 bit OS.

 

Noname.jpg

Here's the directory C:\ProgramData\Package Cache\{f4220b74-9edd-4ded-bc8b-0342c1e164d8}

Message 5 of 15 (482 Views)

Re: Can't launch Madden because of this error

Community Manager

@wetrain777 

 

If you continue to have an issue, you should probably install the x86 component too.

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Message 6 of 15 (454 Views)

Re: Can't launch Madden because of this error

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I installed it. No difference.

Message 7 of 15 (445 Views)

Re: Can't launch Madden because of this error

Community Manager

@wetrain777 

 

Hmm, ok...try right clicking on the game in Origin and then Repair.

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Message 8 of 15 (370 Views)

Re: Can't launch Madden because of this error

★★★★ Novice

Still can't launch the game. It doesn't look I'll ever be able to play this game so I'd like a refund.

Message 9 of 15 (358 Views)

Re: Can't launch Madden because of this error

Community Manager

@wetrain777 

 

Would you be able to include a DxDiag to this post so we can take a quick look at your system specs?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

/Blueberry

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Message 10 of 15 (325 Views)

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