Can't launch Apex anymore (as well as crashes when i can launch it) (PC)

[Busanka]

I can no longer launch Apex anymore, this started occurring last week-ish and thought it was just me, a small solution was reinstalling origin but i had to do that every time my game crashed.(been crashing for almost a month now, haven't been able to complete a full game for 2 weeks now.) 

Specs:

AMD RX 580 4GB, Update: 19.2.3

AMD FX 6300

8GB RAM

Windows 10

DxDiag Attached.

[EA_Barry · Accepted solution]

@Busanka 

First, disable your antivirus and firewall temporarily and then perform a clean boot before starting Origin:

http://support.microsoft.com/kb/929135

If the issue continues at that point then manually uninstall Origin using the specific steps here: https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/

Reboot and then download the most recent installer from here: https://www.origin.com/irl/en-us/store/download

Run the Origin installer and then retest again. Do let us know how you get on, thanks.

[EA_Barry · Accepted solution]

@Busanka 

First, disable your antivirus and firewall temporarily and then perform a clean boot before starting Origin:

http://support.microsoft.com/kb/929135

If the issue continues at that point then manually uninstall Origin using the specific steps here: https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/

Reboot and then download the most recent installer from here: https://www.origin.com/irl/en-us/store/download

Run the Origin installer and then retest again. Do let us know how you get on, thanks.

[frozengift]

I can't launch the game properly, the game opens the easy anti cheat program then I just get a white screen then a crash error :

---------------------------
Apex Crash Message
---------------------------
Apex crashed in KERNELBASE.

More technical information should be available in "apex_crash.txt" in your Documents folder.

Ctrl+C in this window will copy this message so you can paste it as text.

---------------------------
OK
---------------------------

On the "apex_crash.txt" file i get this:

crash:
{
KERNELBASE: 000000000003A839
UNKNOWN_EXCEPTION: C06D007E
}
cpu: "AMD FX(tm)-6300 Six-Core Processor "
ram: 8 // GB
callstack:
{
KERNELBASE: 00000000000FFB5A
ntdll: 00000000000A4AB2
ntdll: 000000000008C676
ntdll: 00000000000A119F
ntdll: 000000000006A229
ntdll: 0000000000069FE3
KERNELBASE: 000000000003A839
RTSSHooks64: 0000000000049455
RTSSHooks64: 000000000004927A
RTSSHooks64: 00000000000092F4
RTSSHooks64: 000000000000C30D
RTSSHooks64: 000000000000C7E2
RTSSHooks64: 000000000000C867
RTSSHooks64: 0000000000032DF0
RTSSHooks64: 00000000000334CB
RTSSHooks64: 000000000002E13C
R5Apex: 00000000003FD053
R5Apex: 000000000029FC86
R5Apex: 00000000003DA7DF
R5Apex: 000000000045D93D
KERNEL32: 0000000000017BD4
ntdll: 000000000006CE71
}
registers:
{
rax = 0x00000086C7E7E9EE
rbx = 0
rcx = 0
rdx = 0x00007FFD354ADEAF
rsp = 0x00000086C7E7EEC0
rbp = 0
rsi = 0x000000018006CF34
rdi = 0
r8 = 0x00007FFD354ADB78
r9 = 0
r10 = 0x0000021EDB60824C
r11 = 0x0000021EDB60824C
r12 = 0x0000000180263288
r13 = 0x0000000180073040
r14 = 0x000000018006D1A0
r15 = 0
rip = 0x00007FFD3268A839
xmm0 = [ [5.6051939e-45, 0, 0, 0], [4, 0, 0, 0] ]
xmm1 = [ [-6.3371651e-20, 7.5950377e-43, -5.2910039e-20, 7.5950377e-43], [0x9F95A1D0, 0x0000021E, 0x9F79DC50, 0x0000021E] ]
xmm2 = [ [-6.3371651e-20, 7.5950377e-43, 7.5578504e-07, 4.5913544e-41], [0x9F95A1D0, 0x0000021E, 0x354AE127, 0x00007FFD] ]
xmm3 = [ [-2.0000293, 0, -5.2910039e-20, 7.5950377e-43], [0xC000007B, 0x00000000, 0x9F79DC50, 0x0000021E] ]
xmm4 = [ [2.0000033, 0, -6.3371651e-20, 7.5950377e-43], [0x4000000E, 0x00000000, 0x9F95A1D0, 0x0000021E] ]
xmm5 = [ [-118738.88, 1.8777399e-43, -118738.63, 1.8777399e-43], [0xC7E7E970, 0x00000086, 0xC7E7E950, 0x00000086] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1562876448

Can someone help me plz?